Help Center
My order
How can Ι order from your web shop?
Add products to your shopping cart via the blue button "Add to Cart". If you order while you are signed in to your Pakobazaar account, you can make the order even faster. Also, it is possible for you to order without having an account. In that case...
Can Ι buy spare parts?
Unfortunately, we do not sell spare parts for our products.
Can Ι cancel my order?
We want to deliver your order as soon as possible. That's why you can only cancel your order up until it has been processed for shipment. You can get in contact with our Customer Service support to cancel your order.
Please note it’s not possible to...
How long will it take before I receive my order?
You can find an estimated delivery time on the product page.
Delivery time also depends on the type of product you ordered. Some products are bigger or heavier than usual, which means they take a bit longer to deliver.
You will receive an automatically...
I received a cancellation email without cancelling my order.
We’re glad you didn’t cancel your order! The reason you’ve received a cancellation e-mail can vary.
The delivery address is incorrect. In that case you’ll receive an email to correct it. If no address is provided, the order cannot be delivered...
Safe Online Payments
Payment's safety
Pakobazaar processes payments only through the official website Pakobazaar. For wholesale orders we process payments via bank transfer to a legitimate Pakobazaar's account that has been verified with Pakobazaar's wholesale professional via Pakobazaar...
Email
For your best service, we send emails only through Pakobazaar's official email account " @Pakobazaar.gr '.
Is online shopping safe?
We do everything we can to help you have a safe shopping experience through Pakobazaar's online shop.
To ensure the confidentiality of the data transfer, the company uses the encryption protocol SSL 256-bit.
Telephone call recording policy
We record calls for the purpose of monitoring and evaluating the quality of our service. Our goal is to ensure that every time you communicate with us, by phone or by any other means, you will receive the best service.
Returns
How do I prepare and return my product?
Want to learn how to prepare and handle your return? Find the information you are looking for below.
We will provide you with the return option applicable to your product and arrange your return. Depending on the product, we may email you...
Return instructions - delivery service.
Make sure the item is properly packed, preferably in the original box. The item must be returned in the same condition in which you received it.
Print the return label(s) we will have emailed and make sure the information is legible.&...
Return instructions - collection service
To organize the collection from your place as soon as possible and without problems we will need the following information:
Name and receiving address.
Phone number available during business hours
Date for receipt ...
Phone number available during business hours
Date for receipt ...
I have returned more products than listed in my email
When returning more than one product, you may receive a separate return email for each product you are returning.
Will I get a full refund, including shipping costs?
To receive your full refund, it is important that you return the product to its original condition. Therefore, you can see the product, but not use it (For example, it is not possible to cook with cookware and then return it).
Return is...
Payments & Refunds
Can I have an invoice before placing my order?
Unfortunately, no, but you will receive an invoice by email after your order has been paid of.
My account
Product Information